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Privacy
This Privacy Policy Statement sets out our policy, with respect to the way in which we obtain, use and disclose information about you, including through our website at www.bongobeauty.com.au. We adopt and are bound by the National Privacy Principles set out in Schedule 3 of the Privacy Amendment (Private Sector)Act2000 (“the Act”).
We understand and appreciate that you are concerned about privacy, particularly in relation to the use and disclosure of your Personal Information. We are committed to providing a high level of privacy in relation to all Personal Information that is collected by us.
By continuing to request our services, you consent to the practices described in this Statement. You can also consent by visiting our website and participating in an on-line inquiry.
What Personal Information do we collect from you?
For the purposes of this Statement, “Personal Information” is information from which your identity is apparent or can be reasonably ascertained.
The types of Personal Information may differ depending on whether you are or may become a customer or an employee.
Generally, we will collect your name, address, mobile and telephone numbers, facsimile number and e-mail address, credit card and/or bank account details.
Personal Information is also collected when you provide us with your business card, job application or any other documentation containing such Personal Information, including when, as a customer, you complete an eBay or online store purchase.
Personal Information also includes information we collect in the course providing services to you and communications between you and us, including on the phone. We may also obtain Personal Information about you through the yellow or white pages or other directories and on the internet, including your own website (if relevant).
If you do not provide us with such Personal Information, we may be unable to carry out the services or provide the goods requested by you. Without such Personal Information, we may be unable to process order or job application.
What happens when you access our website?
Through our website, we can only obtain such information if you send an complete an on-line inquiry or payment.
When you look at our website, we may make a record of your visit. The following information may be logged for statistical purposes: -
* Your Internet protocol (IP) address;
* The date and time of your visit to the site;
* The pages you have accessed and documents downloaded; and
* The type of browser you were using.
Such information is used for internal use only, for example, monitoring the number of visitors and page views on our website.
How do we use your Personal Information and who will we give it to?
Any Personal Information that we collect about you will be used and disclosed by us so that we can provide you with the goods and services that you have requested or otherwise to enable us to carry out our functions. Your Personal Information may also be disclosed to any person or entity to which we outsource the production of goods or the provision of services.
We may use Personal Information contact our customers and the customers of our franchisees to ask them questions about the products and service they received when dealing with us or our franchisees, and we may use your Personal Information and other data to benchmark the system.
Your Personal Information may be added to our database. The databases may be used for ongoing marketing and educative purposes. If we elect to retain such Personal Information, you have our commitment to your privacy. The type of marketing and educative activities that we undertake includes forwarding material to you so that you are kept updated in relation to new products and services. If at any time you do not wish to continue receiving this information, we provide an “opt-out” procedure in each communication to you.
We may use and disclose your Personal Information to third parties, including but not limited to:
* By outsourcing all or part of our processes and functions to another,
* To our legal representatives for the purpose of enforcing our legal rights;
* To enable establishment, management and, maintenance of our website, intranet and or any databases and those of our franchisees; and
* In relation to a sale of our business.
When emailing Personal Information to us, or completing an on-line inquiry or purchase, please be aware that there are risks involved in transmitting such information across the Internet. Our website contains links to other websites. We have no control over and take no responsibility for the privacy practices employed at other websites.
We have secured our website using industry standard technology. However, we cannot provide any guarantee with respect to the security of your Personal Information and we will not be liable for any breach of security or unintended loss or disclosure of information due to the website being linked to the Internet.
We do not and will not rent, sell or otherwise disclose your Personal Information to any other company or organisations, without your prior consent where that consent is required by law.
What to do if you don’t want our mail-outs?
In each e-mail or each piece of marketing material that you receive from us, we will endeavor to attach simple instructions on how you can immediately unsubscribe from our mailing list. In any event, you can opt out from receiving promotional material by e-mailing the relevant Privacy Officer and asking to be removed from the mailing list. Alternatively, you can fax or mail a request asking for deletion. Our contact details are set out below. There is no fee for any such deletion.
How to check or change your details?
We have a Privacy Officer. The Privacy Officer at will ensure that your Personal Information is accurate, complete and up-to-date.
If you wish to view the Personal Information held by us, please send your request by e-mail to the Privacy Officer or by mail or fax to the contact details at the end of this Statement. A fee may apply for such access. If we deny your request for access, we will let you know why.
If you wish to amend any Personal Information because it is out of date or incorrect, or if you wish your Personal Information to be deleted from our database, please e-mail the Privacy Officer.
If any of your Personal Information changes, please contact the Privacy Officer and they will use all reasonable endeavours to ensure your Personal Information is updated.
Security
Bongo Beauty wants to ensure that you can purchase with complete confidence online. We have taken every possible measure to give you absolute security and confidence in your dealings with us.
Bongo Beauty has a secure transaction environment for commerce on the Internet. Our online transaction system uses Secure Sockets Layer technology (SSL) to ensure your online shopping experience is safe, sound and secure at all times.
With the combination of Westpacs encryption on our payments page and a secure browser at your end, you can be assured that your transaction booking details are encrypted. SSL locks all information passed from you to Bongo Beauty in an encrypted envelope. This makes it almost impossible to be intercepted by an unauthorised party, as long as your browser and local network support the use of encrypted data transmissions.
SSL is the system that is used by all reputable e-commerce sites. The industry standard for encryption technology, SSL is compatible with Netscape, Internet Explorer, AOL, Web TV and most other browsers.
If you are concerned about using your credit card online, you can contact us for more information or assistance.
We use all reasonable endeavours to secure any Personal or Sensitive Information that we hold about you and to keep this information accurate and up-to-date. Your Personal Information is stored behind industry standard firewalls and where applicable, protected by user names and passwords.
Despite our best endeavours, there are risks involved with the use of any technology. For example, software crashes or viruses can mean that your Personal Information is not completely protected. In the event of any such inadvertent disclosure of your Personal Information, we will work with you to rectify the problem as soon as possible. You agree that we are not to be held responsible or liable for any loss that you suffer or costs that you incur as a result.
Changes to our Privacy Policy
From time to time we may decide to amend or update this Statement. When this occurs, we will post any changes on the website. We encourage you to periodically review this Statement so that you remain informed as to how we are protecting your Personal Information.
We welcome your questions and comments regarding this Statement. If you have any suggestions as to how we may improve our Privacy Statement or if you believe we have not adhered to this Statement, please contact the Privacy Officer.
Any complaints?
If you believe that your privacy has been breached, please contact the Privacy Officer.
Bongo Beauty
PO Box 477,
Corinda, Qld 4075.
Privacy Officer: Chris Bowe
Telephone No: (07) 3379 5902
Email: chris@bongobeauty.com
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